Terms & Privacy - Off Grid Solar Systems for Homesteads

Terms of Use

1. Introduction

Welcome to AIB Off Grid, LLC’s website. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and purchasing from AIB Off Grid, LLC, you accept these terms and conditions in full.

2. Definitions

“We,” “Us,” “Our” refers to AIB Off Grid, LLC.
“You,” “Your,” refers to the user or customer accessing our website and purchasing our products.

3. Eligibility

You must be 18 years or older to purchase products from our website. By placing an order, you confirm that you meet this age requirement.

4. Product Information

All product descriptions, images, and specifications on our website are accurate to the best of our knowledge. However, we do not warrant that product descriptions or other content are error-free.

5. Pricing and Payments

All prices listed on our website are in USD and exclude any applicable taxes. Taxes will be added to your invoice based on what state you are having the product delivered to.
Payment is due at the time of purchase. We accept the following payment methods: Cash, Personal Check, Money Order, Cashier’s Check, Domestic Bank Transfer (Wire). After placing your order, you will receive an invoice with payment instructions. We don’t accept credit cards as this time.
AIB Off Grid, LLC reserves the right to change prices at any time without prior notice.

6. Shipping and Delivery

Delivery Areas: We currently include free delivery only to customers in Missouri (MO), Arkansas (AR), Oklahoma (OK), and Kansas (KS). Set-up and training of the system are included with every purchase, and we offer free delivery within these states.
Custom Delivery Quotes: If you are not located in these states, please contact us for a custom delivery quote before placing an order.
Delivery Time: Delivery times depend on the order. We will contact you within 24 hours of your purchase to provide an estimated delivery date. Once we begin building your system (within 2 weeks), we will contact you to schedule our in-person delivery, set-up and training. Most orders are delivered and set-up within 4 weeks, but delivery can range from 2 to 6 weeks depending on your solar system. For off-the-shelf solar systems in already in stock, delivery typically takes 1-2 weeks as we personally deliver, set up, and train you on your new solar system.

7. Order Cancellations

Because our solar systems are built to order and custom-made, we do not offer cancellations or refunds. Once an order is placed, it is considered final.

8. Returns and Refunds

No Returns or Refunds: Due to the custom nature of our products, we do not accept returns or offer refunds. However, we stand by the quality and performance of our systems and provide guarantees as outlined below.

9. Warranty and Guarantees

1-Year Parts & Service Guarantee: We offer a 1-year guarantee covering parts and service, during which we will service and replace any parts at no cost, provided the damage is not due to an act of God or customer misuse.
5-Year Free Service: After the first year, we provide free service for an additional 5 years; however, the customer is responsible for the cost of replacement parts.
Commitment to Quality: While we do not accept returns or refunds, we are committed to ensuring that your system is fully functional and meets your needs.

10. Limitation of Liability

AIB Off Grid, LLC shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use or inability to use our products or website. Our liability is limited to the amount paid for the product(s) purchased.

11. Privacy Policy

Your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices regarding data collection and usage.

12. Intellectual Property Rights

All content, trademarks, and data on this website, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, designs, and agreements, are the property of or licensed to AIB Off Grid, LLC.

13. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the State of Missouri, USA, and any disputes shall be resolved in the courts of Missouri.

14. Amendments

AIB Off Grid, LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the new terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at [email protected] or call/text (870) 517-8292.

Privacy & Cookies

1. Introduction

AIB Off Grid, LLC is committed to protecting your privacy. This Privacy and Cookies Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL]. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: When you place an order, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details.
Usage Data: We may collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. More details are provided in the “Cookies” section below.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Process Orders: To manage your orders, payments, and deliveries, and to provide customer support.
To Improve Our Website: To analyze how users interact with our website and improve its functionality and performance.
To Communicate with You: To send you updates, promotional materials, and information about our products and services, provided you have opted-in to receive such communications.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

4. Disclosure of Your Information

We may share your information in the following situations:

With Service Providers: We may share your information with third-party service providers who assist us in processing payments, delivering products, or analyzing website performance.
For Legal Reasons: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights, property, and safety, or that of others.
With Your Consent: We may disclose your information for other purposes with your explicit consent.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, please be aware that no method of transmitting data over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion: You have the right to request that we delete your personal information, subject to legal obligations.
Opt-out: You have the right to opt-out of receiving marketing communications from us. You can unsubscribe by following the instructions in our emails or contacting us directly.

7. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you interact with our website. We use the following types of cookies:

Essential Cookies: These cookies are necessary for the operation of our website. They allow you to navigate our site and use its features, such as accessing secure areas.
Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, to help us improve the user experience.
Marketing Cookies: These cookies are used to deliver ads relevant to you and measure the effectiveness of our marketing campaigns.

Managing Cookies: You can manage your cookie preferences through your browser settings. You may choose to accept all cookies, reject all cookies, or receive a notification when a cookie is set. However, if you disable cookies, some features of our website may not function properly.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over the content or privacy practices of these websites and are not responsible for their content or policies. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the “Last Updated” date at the top of the policy will indicate when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, or if you wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Phone: 870-517-8292