AIB Product Warranties & Support


Warranty and Support:

AIB Off Grid provides the following limited warranties for products and services purchased. These warranties are subject to the conditions and limitations outlined below.

  1. Product Warranties


AIB Off Grid warrants that our products will be free from defects in materials and workmanship under normal use and service, subject to the following terms:

  • Battery Cells: A limited warranty of ten (10) years from the date of purchase. AIB Off Grid will, at its discretion, repair or replace any inverter or battery cells found to be defective during this period.
  • Inverter and Other Electronic Components: A limited warranty of five (5) years from the date of purchase. AIB Off Grid will, at its discretion, repair or replace any other electronic components found to be defective during this period.
  • Jinko Solar Panels Warranty: Jinko Solar Panels (Model: JKM600-625N-66HL4M-BDV) are covered under the JinkoSolar Manufacturer’s Warranty, which is administered by JinkoSolar but facilitated by AIB Off Grid for the convenience of the Customer. The warranty terms are as follows:
    1. Product Warranty: 12 years from the date of purchase, covering defects in materials and workmanship.
    2. Linear Power Warranty: 30 years from the date of purchase, guaranteeing:
    3. First-Year Degradation: Maximum degradation of 1% (99% power output retained after the first year).
    4. Annual Degradation: Maximum annual degradation of 0.4% from years 2 to 30, ensuring at least 87.4% of nominal power output after 30 years.
    5. Warranty Administration: AIB Off Grid will handle all warranty claims for Jinko Solar Panels on behalf of the Customer. AIB Off Grid will coordinate with JinkoSolar to facilitate repairs, replacements, or other remedies as per the manufacturer’s warranty terms.

2. Service Warranty

AIB Off Grid provides a one (1) year full service warranty from the date of installation.

  • After the initial one-year service warranty period, the Customer may opt to purchase an annual preventative maintenance plan.
  • Service is covered under this warranty but if the customer resides outside of AIB Off Grid’s service area of a 60-mile radius of Cedarcreek, MO, a $2 per mile travel fee will be billed and payment is required prior to service. This travel fee covers airfare, car rental, gas, hotel stays and meals for the technician.


3. Warranty Conditions and Exclusions

The warranties provided herein are subject to the following conditions and exclusions:

  • Temperature Control: Warranties are void if the components are not stored and operated in temperature-controlled environments as specified by the component manufacturer’s guidelines.
  • Authorized Service: Warranties are void if the solar system is serviced, repaired, or modified by anyone other than AIB Off Grid or its authorized representatives.
  • Third-Party Integrations: Warranties are void if any third-party Bluetooth or software integrations (e.g., Home Assistant, Solar Assistant, or similar programs) are connected to the system, whether by wire or wireless connection, as these may alter the Battery Management System (BMS) or Inverter settings and cause malfunctions.
  • Normal Wear and Tear: Warranties do not cover damage due to normal wear and tear, misuse, neglect, abuse, improper installation (unless performed by AIB Off Grid), or external factors such as accidents, fire, flood, or other acts of nature.
  • Buyer Negligence: Warranties are void if the solar system is damaged due to buyer negligence such as but not limited to unauthorized modifications, failure to comply with contractual obligations, improper use or maintenance, interference with authorized service, or failure to promptly report issues, resulting in exacerbated damage.
  • Transferability: Warranties are non-transferable and apply only to the original purchaser.

     

4. Warranty Claims

To make a warranty claim, the Customer must:

  • Notify AIB Off Grid within thirty (30) days of discovering the defect.
  • Provide details of the issue.
  • Allow AIB Off Grid reasonable access to inspect the product or system.

AIB Off Grid will evaluate the claim and repair or replace the defective product or component. 

5. Limitation of Liability

The warranties provided herein are the exclusive warranties offered by AIB Off Grid. To the maximum extent permitted by law, AIB Off Grid disclaims all other warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. AIB Off Grid’s liability under this warranty is limited to the repair or replacement of defective products or components and does not include incidental or consequential damages, such as loss of use, lost profits, or other indirect costs.

6. Contact Information

For warranty claims or inquiries, please contact AIB Off Grid at: